Refund policy

Returns & Refunds Policy

30-day window
You have 30 days from the date you receive your order to request a return.

Eligibility
Item must be unused and in the condition you received it, in original packaging, with proof of purchase. Items that have been fitted, hung, sanded, oiled or used can't be accepted back.

Starting a return
Email outbaxe@gmail.com with your order number and reason. Don't send anything back before we confirm the return. Parcels sent without one won't be accepted.

Return address will be provided through email correspondence. 

Who pays return shipping

  • Change of mind: you cover return postage. Original shipping isn't refunded either way.
  • Faulty, damaged or wrong item: we cover it — email us and we'll sort a label or reimburse what you paid to send it back.

Damages & wrong items
Inspect your order on arrival. If it's defective, damaged in transit, or not what you ordered, get in touch straight away with photos so we can sort it fast.

Natural material
Every handle's cut from real spotted gum. Grain and colour will vary piece to piece. That's the timber, not a fault.

What can't be returned

  • Vintage axe restorations — custom work on your own axe head. Once work has started, it can't be returned or refunded.
  • Print-on-demand merch — see Merch below.

Pre-orders
Some listings are marked pre-order, meaning that batch isn't on hand yet. The product page will show an estimated ship window, and you'll be notified when it dispatches. You can cancel any order, pre-order or in-stock, any time before it ships, for a full refund. Once it ships, the 30-day window above applies from the date you receive it.

Merch
Shirts and other merch are print-on-demand through Tapstitch — made per order, not held in stock.

  • No returns or exchanges for wrong size or change of mind. Check the size chart before ordering.
  • Misprinted, damaged or genuinely faulty merch is covered. Email us with photos within 14 days of delivery and we'll sort a replacement or refund via Tapstitch's claims process.

Exchanges
Email outbaxe@gmail.com with your order number and reason. Don't send anything back before we confirm the exchange. 

Refunds
We'll confirm once we've received and inspected your return. If approved, refunded to your original payment method within 10 business days — banks can take a bit longer to post it. Nothing after 15 business days? Email us.

Your rights under Australian Consumer Law
Nothing in this policy limits the guarantees you're entitled to under the ACL — for a major failure, you can choose a refund, replacement or repair regardless of the above.